{"id":10,"date":"2025-11-17T03:35:39","date_gmt":"2025-11-17T03:35:39","guid":{"rendered":"https:\/\/alientekvapes.us36.cdn-alpha.com\/?page_id=10"},"modified":"2025-12-16T06:07:22","modified_gmt":"2025-12-16T06:07:22","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.alientekvapes.com\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n
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We only accept returns if:<\/strong><\/h2>\n\n\n\n

You received the wrong item<\/strong>, or<\/p>\n\n\n\n

Your item is defective<\/strong>, and you can provide clear video evidence<\/strong><\/p>\n\n\n\n

Return eligibility requirements:<\/strong><\/h2>\n\n\n\n

You must contact us within 48 hours<\/strong> of receiving your order<\/p>\n\n\n\n

The item must be unused<\/strong>, in its original packaging<\/strong>, and in the same condition you received it<\/p>\n\n\n\n

You must submit video proof<\/strong> of the issue<\/p>\n\n\n\n

Consumables Return Policy Disclaimer:<\/strong><\/h2>\n\n\n\n

Due to sanitary and safety reasons, we cannot accept returns or exchanges on products once they have been opened or used. Please ensure your order details are correct before completing your purchase.<\/p>\n\n\n\n

To initiate a return, email us at support@alientekvapes.com<\/a><\/strong> with your order number<\/strong> and video evidence<\/strong>. If approved, we\u2019ll provide instructions on how to proceed.<\/p>\n\n\n\n

Shipping Issues & Lost Packages<\/strong><\/h3>\n\n\n\n

Once your order is shipped and in the hands of USPS or UPS, we are not responsible<\/strong> for lost, stolen, or undelivered packages.<\/p>\n\n\n\n

If your package is lost in transit, you must contact USPS or UPS directly and file a claim<\/strong>.
We do not handle claims on your behalf<\/strong> for lost packages.<\/p>\n\n\n\n

Shipping Schedule<\/strong><\/h3>\n\n\n\n

We do not ship orders on weekends<\/strong>.
Orders are processed and shipped Monday through Friday<\/strong>.<\/p>\n\n\n\n

Damages & Issues<\/strong><\/h3>\n\n\n\n

Please inspect your order upon delivery. If your item is defective, damaged<\/strong>, or incorrect, contact us immediately<\/strong> so we can evaluate the situation and make it right.<\/p>\n\n\n\n

Exchanges<\/strong><\/h3>\n\n\n\n

We do not offer exchanges<\/strong> once an order has been shipped<\/strong>.
If you need a different product, please place a new order<\/strong>. If your original item qualifies for a return under our policy, we will process it accordingly.<\/p>\n<\/div>\n\n\n\n

Disclaimer<\/strong><\/h3>\n\n\n\n

Alien Tek Vapes will not be held responsible or liable for any injury, damage, or defect, permanent or temporary that may be caused by the improper use of a LI-ION battery. Please have a basic understanding of the batteries you are using and how to care for them properly. We are not responsible for manufacturer specifications, changes, production delays, or instructions issued by the manufacturer. Please contact the manufacturer with any questions regarding the specifications or use of merchandise.<\/p>\n\n\n\n

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